Managing Agitation and Difficult Behaviors
Date: April 16, 2024 11AM-12PM
Presenter: James Satriano, PhD
Program Description:
This presentation will include guidelines related to agitation and
aggression in HIV clinical care settings. Attendees will be provided
with clear steps for how to verbally de-escalate an agitated
individual. Lastly, the presenter will identify how to assess and
avert potential aggression.
Learning Objectives:
- Discuss mental health diagnoses associated with agitation and
potential aggression.
- Review guidelines for staff and the environment when working with
agitated clients.
- Explain the 10 domains of verbal de-escalation of agitated individuals.
- Explain how to assess and avert potential aggression.