Managing Agitation and Difficult Behaviors

Date: April 16, 2024 11AM-12PM

Presenter: James Satriano, PhD

Program Description:

This presentation will include guidelines related to agitation and aggression in HIV clinical care settings. Attendees will be provided with clear steps for how to verbally de-escalate an agitated individual. Lastly, the presenter will identify how to assess and avert potential aggression.

Learning Objectives:

1. Discuss mental health diagnoses associated with agitation and potential aggression.
2. Review guidelines for staff and the environment when working with agitated clients.
3. Explain the 10 domains of verbal de-escalation of agitated individuals.
4. Explain how to assess and avert potential aggression.